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Version: Reality 5.8

Troubleshooting Journalist Preview

Warnings​

Please select a Project and Map before starting

Open Preview Module configuration, choose a project and map, then click Start.

No Engine Hosts configured for Preview

No engine has Preview enabled. An administrator must enable Preview on exactly one connected engine host (and remove it from any shows first).

Engine … is disconnected

The preview engine host is not connected to Reality Hub. Check network connectivity and the Engines module before starting preview.

No available preview slots

All preview channels are in use. Wait for someone to stop, or ask an administrator to increase Number of Slots (requires stopping and restarting the preview server).

No active preview to update

You tried to update preview data but you are not currently previewing. Press Play first.

Play button is disabled on a template

The template is not online on the preview engine. Confirm:

  • The preview server status is Ready.
  • The template belongs to the configured project/map.
  • The template has finished loading on the engine (wait a moment after startup).

User Interface Indicators​

Preview Server icon is red (Error)
  • Verify the preview engine is connected.
  • Confirm a valid project and map are selected.
  • Stop and start the Preview Module again.
  • Check engine logs if problems persist.
Video panel is black
  • Confirm preview status is Ready and your template preview actually started (no error notification).
  • Open the PREVIEW panel if it is hidden.
  • Try stopping and starting the preview again.
  • Check that your browser allows video playback and that network/firewall rules allow WebRTC to the Hub.