Skip to main content
Version: Reality 5.8

Troubleshooting

Show & Playback​

No Show is running

Start a show from the Launcher before using the Ticker module.

Play button is disabled
  • Enable at least one ticker (checkbox) in the group, or
  • The group may already be playing (button shows Stop).
Ticker does not scroll on output
  • Confirm the group shows Stop (playing) in the Ticker Group panel.
  • Check that at least one ticker is enabled and has items with text.
  • Verify Engine and UMG Node match the output you are monitoring.
  • Confirm the show engine is healthy and the UMG node exists in the running project.

Engine & UMG Node​

This UMG node is already assigned to another ticker group

Each UMG ticker node can drive only one group per engine. Choose a different node or reassign the other group.

UMG Node list is empty
  • Confirm the show is running and the engine is connected.
  • Verify the project contains RealityUMGRenderManager or BPW_Ticker nodes.
  • Re-open the UMG Node dropdown to refresh the list.
Logo does not appear
  • Set Logo in Ticker Group Settings to a valid image path.
  • The UMG widget must have a Read Image node connected to the Logo Texture pin in the project.

News Pool & Data Sources​

Add / Delete disabled in News Pool

A remote SQL, Excel, CSV, or JSON data source is configured. Edit content at the source, or switch to Manual (clear Source Type) or SQL with Use Reality Hub Database in Settings.

SQL / file source refresh fails
  • SQL (remote): Check host, port, username, password, database, and table or query.
  • SQL query: Must be a single SELECT only (no semicolons).
  • Files: Confirm the file path exists on the Hub server and column/field names match Content Field and Category Field.